Support
Support email
Include your name, company, and a short description of the request.
Mailing address
1785 S King St Suite 3, Honolulu, HI 96826, USA
What to include
- The page or deliverable name.
- The goal and the current blocker.
- Screenshots or links when relevant.
- Target deadline and priority.
Project support
For active engagements, support covers clarifications, minor edits, and implementation guidance related to agreed scope. Larger changes go through a scope update.
Website issues
If you are reporting a site problem, include the browser name, device type, and the steps that reproduce the issue.
Response targets
- Initial response within two business days.
- Time to resolution depends on scope, access, and vendor dependencies.
Business hours
Monday through Friday, 9:00 AM to 5:00 PM Hawaii time.